TERMS & CONDITIONS

1. Booking your Holiday

a) Your contract in respect of your holiday is made with English 4 Professionals registered under the name of M0079 Ltd (‘the Company‘), Company Number 10740223 in England and Wales, and all bookings are subject to these terms and conditions.

b) All communications by the Company in relation to your holiday will be sent to the address stated on the booking form.

c) All bookings must be made through an authorised representative of the Company. At the time of booking, the Company booking form must be completed and submitted together with a deposit of 20% of the total cost of the booking.

d) Receipt of the deposit and booking form by the Company guarantees the Host Family booking.

e) Paying your holiday in full at the time of the booking entitles the client to a 10% discount on the total price.

f) The Company reserves the right to retain the deposit in the case of cancellation less than 30 days before the date of arrival because it has already been paid to the Host Family.

Secondly, if payment is not paid in full on the date of arrival, The Company reserves the right to immediately cancel the booking and retain the 20% deposit, which has already been paid to the Host Family.

It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.

f) If you book within 30 days of your departure date, 50% of the total payment must be made at the time of booking.

g) All special requests, such as dietary requirements, should be noted on the booking form and signed for.

h) The Company will provide the service as set out on the website and confirmed on the booking form at the time of the reservation.

2. Price Policy

a) The Company is under no obligation to furnish a breakdown of the costs involved in a holiday.

b) The Company will not increase prices after the deposit has been made and the booking received made, whether the booking is for 2021, 2022 or 2023.

c) After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking, the price of your holiday is subject to the possibilities of a surcharge in certain limited circumstances. However, a surcharge will only be levied to allow for variations in taxes in Brazil, not in Europe. A confirmation invoice will be sent to you should this take place.

d) If a surcharge increases the total holiday price shown on your original Confirmation Invoice, you may cancel your booking within 14 days of the date of issue of the revised Invoice and obtain a full refund of all payments made to the Company and any amendment charges previously incurred.

e) Optionally, you may choose to pay for your holiday in full at the time of booking, in which case your holiday price will be fixed at the cost quoted by the Company at the time. To qualify for this benefit you should return the Confirmation Invoice to the Company with full payment to reach the Company within 7 days of the date printed on the Confirmation Invoice.

f) The financial commitments offered above by the Company mean that the Company is not able to reduce the holiday prices should the value of the Omani Rial strengthen.

3. Cancellation and Changes by the Company

a) Occasionally it may be deemed necessary to make changes to your holiday itinerary during your time in Europe, and the Company reserves the right to do so at any time. These changes are made due to strikes on public transport or excessively bad weather, and you will be notified of any changes at the earliest possible opportunity. An example of a change to the itinerary would be a day of torrential rain, necessitating a change of destination. e.g., the original destination on the itinerary was the Yorkshire Moors and its villages, but due to the rain, it would be an unpleasant day for everyone, in which case we would transfer the day in the Yorkshire Dales to the following week, or substitute the day in the Yorkshire Dales for a day in Liverpool, Manchester or Leeds, visiting museums, shopping galleries, restaurants, pubs or art galleries, thus avoiding the rain as much as possible.

In this case, you may choose (i) to accept the change of arrangements (ii) to receive a refund for the day, calculated at 1/5 of the weekly fees for the course.

b) No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of transport used and restaurant, museum, palace, shopping gallery, shopping centre, fashion show etc to be visited on the original itinerary.

c) Major changes include cancellation from a supplier of services, changes to your airport arrival or departure due to bad weather or other unforeseeable events.

d) Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.

e) The Company reserves the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent if you have previously been charged with or accused of drug trafficking, have a record for racist behaviour or violence, are considered to be a danger to other clients, belong to any terrorist organisation or regularly post racist, sexist, homophobic or threatening posts on social media. If your holiday is cancelled the Company will refund in full the money you have already paid. However, no compensation will be payable.

f) Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of an international agreement between countries and copies of the conditions, which apply to your holiday journey, will normally be found on the carrier’s tickets. The Company is not responsible for any problems with your flights, immigration controls or customs controls.

g) If you fail to pay the balance of the holiday price at least 30 days before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below;

h) The company also has the right to refuse any person as a member of one of our tours if, in their opinion, that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilised plus administrative fees.

4. Cancellation and Changes by You

a) You may cancel your holiday at any time providing you notify the Company in writing or via email. The following charges will be levied on any cancellation:

20% Deposit. Zero refund.
Full payment, 80% refund.

5. Our Responsibilities

a) The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company has not had the opportunity to inspect and does not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.

b) The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your holiday, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.

c) Should any member of your party suffer an illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.

d) The Company regret that no refund will be made on unused tickets where travel, sporting event or other types of ticket, unless a refund can be obtained from the carrier or provider.

6. Your Responsibilities

a) You are responsible for arranging your own travel insurance, though an appropriate policy can be incorporated into your tour package. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.

b) Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.

c) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins, missing trains because of late arrival and not getting up on time, and no credit or refunds will be given if you fail to take up any component of your holiday. No credit or refunds will be given for lost, mislaid or destroyed travel documents.

d) By booking a holiday with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause, your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.

e) It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.

f) All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.

7. Smoking

The Company forbids smoking in the homes of the Host Families. Frequent stops have been arranged for those who desire to smoke. All accommodation will be reserved with non-smoking rooms, unless the client specifically requires a smoking room. Confirmation is dependent on availability.

8. Waiver

The Company will undertake to ensure the safety of the client throughout the tour. However, aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a ‘Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients need to exercise judgement and care at all times to ensure their own safety and that of their fellow tourists.

9. Disclaimer

The Company has made all reasonable efforts to check the accuracy of the information contained on our website. The Company cannot, however, accept any responsibility for any errors or omissions that may appear on this site due to changes at restaurants, shops etc, or to public transport etc.

10. Complaints

a) If you have a problem during your holiday, please inform the relevant airline, hotel, local agent of other suppliers immediately so that they can endeavour to put things right. If you cannot resolve the problems, you must contact the Company office so that they are given an opportunity to help.

The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken.

In the unlikely event that a complaint cannot be resolved at the time, your should write to the Company within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.

b) Any dispute that may arise will be governed by U.K or E.U laws, and both parties shall submit to the jurisdiction of the Courts.

c) All information given by the Company, whether in writing or orally, is to the best of the Company’s knowledge and believed correct at the time given, and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.

11. Data Protection Act

It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers of services if it is necessary for them to know this information in order to fulfill the Company’s contract to you.

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